Man and Van Elephant and Castle Privacy Policy

This Privacy Policy explains how Man and Van Elephant and Castle collects, uses, stores and protects personal data in connection with our moving and transportation services. It applies to all customers and prospective customers located in the Elephant and Castle area who use or enquire about our services through any channel, including telephone, online forms, written correspondence or in person.

We are committed to handling your personal data in accordance with applicable data protection laws, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

Personal Data We Collect

We collect and process only the personal data that is necessary to provide our services, manage our relationship with you and operate our business. The types of personal data we may collect include:

Identification and contact details, such as your name, address, service address, email address, and any other contact information you choose to provide.

Booking and service information, such as details of the service you request, collection and delivery addresses, access details, property type, preferred dates and times, and any specific service instructions.

Communication data, such as records of communications with you, including notes of telephone conversations, copies of messages and any feedback or complaints you provide.

Payment-related information, such as the amount charged and payment status. We do not store full card details when you pay using a third party payment processor.

Technical and usage data where relevant, such as information about how you access and use our website or online tools, including device information and general location data derived from your internet protocol address.

Any other information you choose to give us that is relevant to the provision of our services, such as information about the items to be moved or access restrictions at the property.

How We Collect Your Data

We may collect personal data directly from you when you contact us for a quotation, make a booking, communicate with us about a service or give feedback.

We may also receive personal data indirectly from third parties who act on your behalf, such as letting agents, estate agents, relocation services or family members who organise a move for you. In these cases, we treat the data in the same way as if you had provided it directly.

Where we use online advertising or listing platforms, we may receive the contact and booking details you provide through those platforms in order to respond to your enquiry.

Lawful Basis for Processing

We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the circumstances, the lawful bases we rely on may include:

Performance of a contract. We process personal data where it is necessary to enter into a contract with you or to perform a contract for moving or transportation services. This includes processing data to provide quotations, confirm bookings, carry out the move, issue invoices and manage payments.

Legitimate interests. We may process personal data where this is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing and improving our services, keeping appropriate business records, preventing fraud, handling enquiries and complaints, and defending legal claims.

Legal obligation. In some cases, we are required by law to process certain personal data, for example to comply with tax, accounting or other regulatory requirements.

Consent. Where we wish to send you marketing communications that go beyond what is necessary for our existing relationship, or where consent is otherwise required, we will only do so where we have your freely given and informed consent. You can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our services, including assessing your requirements, preparing quotations, managing bookings, planning routes, delivering items, and providing customer support.

To manage our relationship with you, including sending service related communications, handling enquiries and complaints, and requesting feedback to help us improve our services.

To process payments and manage billing, including issuing invoices, processing or verifying payments, and managing any refunds or disputes.

To operate and improve our business, including internal record keeping, analysis of service usage, staff training, service quality monitoring and safety and security purposes.

To comply with legal and regulatory obligations, including record retention for tax and accounting purposes, and to cooperate with competent authorities where required by law.

To protect our legal rights, for example in relation to the enforcement or defence of claims.

Data Sharing and Processors

We do not sell your personal data. We may share personal data with carefully selected third parties where this is necessary for the operation of our business or the delivery of our services.

Where we use third parties to process personal data on our behalf, they act as data processors and are only allowed to use the data in accordance with our instructions and for the specific purposes we set. We take reasonable steps to ensure that such processors provide sufficient guarantees to implement appropriate technical and organisational measures to protect your data.

Categories of third party recipients may include:

Payment processors and financial service providers that facilitate secure payments and refunds.

Information technology and system support providers who help us to operate our website, booking systems, communication tools and data storage solutions.

Subcontractors or partner carriers who assist in providing moving and transportation services, where necessary to fulfil your booking.

Professional advisers such as accountants or legal professionals where required for business governance, accounting, tax and legal matters.

Regulators, law enforcement bodies or other authorities where required by law or to protect our legal rights and the rights of others.

International Transfers

Where we use service providers or systems located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in line with data protection law. These may include relying on adequacy regulations or using standard contractual clauses approved for international data transfers.

Data Retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.

In general, we will retain customer records and booking information for a period that allows us to handle queries about past services, deal with any potential disputes or legal claims, and meet our tax and accounting obligations. After the relevant retention period expires, we will securely delete or anonymise the data.

The precise retention periods may vary depending on the type of data and the context in which it was provided. We regularly review the personal data we hold and delete or anonymise it when it is no longer needed.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those staff and service providers who need it to perform their duties, and using secure methods for storing and transmitting data where appropriate.

While we take reasonable steps to safeguard your personal data, no system can be completely secure. You acknowledge that the transmission of information via the internet is not completely risk free and that you provide information at your own risk.

Your Data Protection Rights

If you are a customer or prospective customer of Man and Van Elephant and Castle in the Elephant and Castle area, you have a number of rights in relation to your personal data under data protection law. These rights may be subject to certain conditions and legal exemptions. They include:

Right of access. You have the right to request confirmation that we process your personal data and to request a copy of the data we hold about you.

Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data.

Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain situations.

Right to data portability. In some cases, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to have that data transmitted to another controller.

Right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests as the lawful basis, including any profiling based on those interests. You also have the right to object to direct marketing.

Rights related to consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, you can contact us using the normal communication channels you use to book or manage services with us. We may need to verify your identity before acting on your request. We will respond within the time limits set out in data protection law.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. The most recent version will always apply to the personal data we hold. We encourage you to review this policy periodically to stay informed about how we protect your information.

This Privacy Policy applies to all Man and Van Elephant and Castle customers and prospective customers in the Elephant and Castle area and governs the processing of their personal data in connection with our services.



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The combination of first class services at reasonable prices has meant that our man and van Elephant and Castle have been a hit with those looking for a professional company to take care of their move to SE11. Many people say that our prices tend not to reflect the exceptional services that we deliver and they tend to think our price quotes would be higher. However, that’s not the case because we rely on customer satisfaction to keep drumming up business, meaning that we don’t find it necessary to hike up our prices.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Elephant and Castle Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 88 Lower Marsh
Postal code: SE1 7AB
City: London
Country: United Kingdom

Latitude: 51.5015280 Longitude: -0.1113530
E-mail:
[email protected]

Web:
Description: We are head and shoulders above the rest when it comes to professional man and van services throughout Elephant and Castle, SE1. Hire us now!
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