Man and Van Elephant and Castle Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Elephant and Castle provides man and van, removals and related services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and Van Elephant and Castle, the service provider of man and van and removal services.

1.2 "Customer" means the individual, firm or organisation entering into a contract for services with the Company.

1.3 "Services" means transport, loading, unloading, packing or any other related services provided by the Company for domestic or commercial customers.

1.4 "Goods" means all items handled, transported, or otherwise dealt with by the Company on behalf of the Customer.

1.5 "Contract" means the agreement between the Customer and the Company for the provision of Services, governed by these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Service Area

2.1 The Company provides man and van and removal services primarily in Elephant and Castle and surrounding areas, and more widely across London and the United Kingdom, subject to availability.

2.2 Additional travel time, fuel charges, congestion charges, tolls or parking costs may apply depending on the collection and delivery locations and the route taken.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted communication channels. A booking is not confirmed until the Company has issued a written or verbal confirmation and, where applicable, the Customer has paid any required deposit.

3.2 The Customer is responsible for providing accurate and complete information at the time of booking, including but not limited to:

(a) Full collection and delivery addresses.
(b) Details of property access, such as floor level, lifts, stairs, restricted access or parking limitations.
(c) A clear inventory or accurate description of the Goods to be moved.
(d) Any special handling requirements or fragile items.
(e) Preferred dates and time windows.

3.3 Quotations are based on the information supplied by the Customer. If at the time of the job it becomes apparent that the information was incomplete or inaccurate, the Company reserves the right to amend the price, adjust the service, or in serious cases cancel the job and retain any applicable charges.

3.4 Any estimated duration or arrival times given by the Company are provided in good faith but are not guaranteed. Factors such as traffic, weather and access constraints may affect timings.

4. Quotations and Pricing

4.1 Unless otherwise stated, quotations are provided on an hourly rate or a fixed price basis and will specify what is included, for example number of movers, size of vehicle and approximate duration.

4.2 Quotations normally exclude, unless specifically stated:

(a) Parking fees, tolls, congestion and emission zone charges.
(b) Disconnection or reconnection of appliances.
(c) Dismantling or reassembly of furniture.
(d) Packing materials and packing services.
(e) Removal or disposal of waste or unwanted items.

4.3 The Company may charge additional fees for:

(a) Waiting time caused by delays beyond the Company’s control.
(b) Extra labour required where access is more difficult than disclosed.
(c) Handling particularly heavy, bulky or specialist items such as pianos or safes.
(d) Work required outside standard working hours.

4.4 All prices are quoted in pounds sterling. Unless expressly stated, prices are exclusive of any applicable taxes or government charges.

5. Payments

5.1 The Company may require a deposit to secure a booking. The amount and due date of the deposit will be communicated at the time of booking.

5.2 Unless otherwise agreed, the balance of payment is due on completion of the Services on the same day. For longer jobs or commercial contracts, the Company may require staged payments or full advance payment.

5.3 The Company accepts payment by the methods advised at the time of booking. The Customer is responsible for ensuring that payment can be made promptly when due.

5.4 If payment is not made when due, the Company reserves the right to:

(a) Suspend or withhold delivery of Goods until payment is received in full.
(b) Charge reasonable interest and administration fees on overdue amounts.
(c) Retain a lien over Goods in its possession until full settlement of outstanding sums.

5.5 All deposits and payments are subject to the cancellation provisions set out in these Terms and Conditions.

6. Cancellations, Amendments and Delays

6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as reasonably practicable.

6.2 The following cancellation terms will normally apply:

(a) Cancellation more than 72 hours before the scheduled start time: any deposit may be refunded or transferred at the Company’s discretion, after deduction of reasonable administration costs.
(b) Cancellation between 24 and 72 hours before the scheduled start time: the Company may retain all or part of the deposit and may charge a proportion of the estimated charges to cover lost booking time.
(c) Cancellation less than 24 hours before the scheduled start time or failure to provide access at the agreed time: the Company may charge up to 100 per cent of the estimated job cost.

6.3 If the Customer requests a change of date, time or scope of work, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Changes may result in revised pricing.

6.4 The Company reserves the right to cancel or rearrange a booking due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, staff illness or safety concerns. In such cases, the Company will offer an alternative date or, if no alternative is suitable, a refund of any pre-paid amount for the affected booking. The Company will not be liable for any indirect or consequential loss arising from such cancellation.

7. Access, Parking and Customer Responsibilities

7.1 The Customer must ensure that suitable parking arrangements are in place at both collection and delivery locations, including any permits or permissions required. Any penalties or additional charges arising from parking or access issues may be added to the Customer’s invoice.

7.2 The Customer is responsible for ensuring that properties are ready for the Services, including proper packing of Goods where packing is not part of the Service, and that stairways, lifts and entrances are clear and safe.

7.3 The Customer, or a responsible representative, should be present during collection and delivery to provide instructions, check inventories where applicable, and sign relevant documentation.

8. Goods Not Accepted for Carriage

8.1 Unless expressly agreed in writing, the Company will not accept or carry:

(a) Hazardous, illegal, explosive or flammable materials.
(b) Gas cylinders, fuel, chemicals, paint or solvents.
(c) Cash, securities, jewellery or precious metals.
(d) Perishable, temperature-sensitive or live items.
(e) Items of exceptional value such as fine art or antiques without prior written agreement.

8.2 If such items are found among the Goods without the Company’s knowledge, they will be carried at the Customer’s sole risk and may be removed or disposed of without compensation.

9. Waste, Disposal and Environmental Regulations

9.1 The Company provides man and van and removal services, not a general waste collection service. The Company will not remove household waste, construction rubble or other controlled waste unless this has been expressly agreed and complies with applicable waste regulations.

9.2 Any disposal of items must be carried out in accordance with UK waste and environmental legislation. The Customer is responsible for ensuring that any items presented for disposal are lawfully theirs to dispose of and are not prohibited materials.

9.3 Where the Company agrees to remove unwanted items, additional charges may apply based on the nature, weight and volume of items and any applicable disposal fees.

9.4 The Company reserves the right to refuse to remove or transport any items that in its opinion are unsafe, illegal or not compliant with relevant regulations.

10. Liability and Insurance

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this clause.

10.2 The Company will not be liable for:

(a) Normal wear and tear, minor scratches or scuffs occurring in the ordinary course of handling and transport.
(b) Loss or damage arising from inadequate or improper packing by the Customer.
(c) Loss or damage to fragile items not properly protected or disclosed, including but not limited to glass, ceramics, electronics or artwork.
(d) Loss or damage arising from pre-existing defects, weaknesses or instability in furniture or other items.
(e) Indirect or consequential loss, such as loss of profits, loss of enjoyment, or costs of alternative accommodation.

10.3 The Company’s total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement value or any statutory minimum where applicable, subject to evidence of value being provided by the Customer.

10.4 The Customer is encouraged to arrange their own insurance for Goods of high value or special importance. The Company does not provide insurance advice and cannot guarantee that any existing household or business insurance will cover the Services.

10.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

11. Claims and Complaints

11.1 Any visible damage or concerns must be reported to the Company’s team as soon as reasonably practicable and preferably noted on any job completion form.

11.2 Any formal claim for loss or damage should be made to the Company in writing, describing the nature of the issue, the items affected and supporting evidence such as photographs and purchase receipts where available.

11.3 The Company will investigate complaints and claims in good faith. The Customer must give the Company a reasonable opportunity to inspect any alleged damage before repairs or disposal.

12. Customer Conduct and Safety

12.1 The Customer agrees to treat the Company’s staff with respect and not to engage in any abusive, threatening or unsafe behaviour.

12.2 For safety reasons, the Customer and any third parties should not interfere with or hinder the Company’s staff during loading, unloading or driving. Children and pets should be kept away from working areas.

12.3 The Company reserves the right to withdraw service or leave the site if staff are subjected to harassment, discrimination, violence or any situation that they reasonably believe is unsafe, and the Customer may still be liable for all or part of the charges.

13. Force Majeure

13.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to extreme weather, accidents, road closures, public disturbances, strikes, acts of government or other force majeure events.

14. Data Protection and Privacy

14.1 The Company will collect and use personal data provided by the Customer for the purposes of arranging and providing the Services, handling payments, managing bookings and, where permitted, for service-related communications.

14.2 The Company will take reasonable steps to protect personal information and will not sell or disclose such information to third parties except where required to deliver the Services, comply with legal obligations or enforce these Terms and Conditions.

15. Variation of Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.

15.2 Any variation to these Terms and Conditions requested by the Customer must be agreed in writing by the Company.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any Contract between the Customer and the Company, are governed by and shall be construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions or understandings.

18.2 The Customer acknowledges that they have not relied on any statement, promise or representation that is not expressly set out in these Terms and Conditions or confirmed in writing by the Company.



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Our Man and Van Elephant and Castle Services are perfect for conscientious movers moving on a budget!

The combination of first class services at reasonable prices has meant that our man and van Elephant and Castle have been a hit with those looking for a professional company to take care of their move to SE11. Many people say that our prices tend not to reflect the exceptional services that we deliver and they tend to think our price quotes would be higher. However, that’s not the case because we rely on customer satisfaction to keep drumming up business, meaning that we don’t find it necessary to hike up our prices.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Elephant and Castle Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 88 Lower Marsh
Postal code: SE1 7AB
City: London
Country: United Kingdom

Latitude: 51.5015280 Longitude: -0.1113530
E-mail:
[email protected]

Web:
Description: We are head and shoulders above the rest when it comes to professional man and van services throughout Elephant and Castle, SE1. Hire us now!
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